Questions?

Yes — we ship anywhere in the world, with free standard shipping on every order. In a hurry? Express options are available at checkout.

Standard shipping is free — anywhere in the world, on every order. Prefer it faster? Express is $15 AUD (Express Post, AU & NZ) or $40 AUD (DHL Express, international).

We dispatch within 1 business day (Mon–Fri, excluding public holidays). From there — Australia & NZ: 3–5 business days; rest of world: typically 7–14 business days. Remote areas and customs can occasionally add a little time.

Yes — choose express at checkout: Express Post (AU & NZ) $15 AUD, usually 1–2 business days; DHL Express (international) $40 AUD, usually 4–8 business days.

You'll get a tracking link by email as soon as your order ships — just click it to follow your parcel all the way to your door.

We accept all major credit and debit cards (Visa, Mastercard, Amex), plus PayPal, Apple Pay, Google Pay and Shop Pay. Prefer to pay in instalments? You can split your order into four interest-free payments with Afterpay at checkout (Australia only).

No — we cover all customs and duties for you, wherever you are in the world. No surprise fees at the door: the price you see at checkout is all you'll pay.

Each one is handcrafted from FSC-certified beech, with bendable rope legs and soft plush details.

Anamalz are designed in Australia and handcrafted in a Japanese-owned, solar-powered factory in Vietnam that meets high international standards for quality and working conditions. Our team spends time there regularly — in fact, we think of it as our second home.

Anamalz are recommended for ages 3 and up.

Yes — very. Every Anamalz is independently tested to ASTM F963 (US), EN 71 (Europe) and AS/NZS ISO 8124 (Australia/NZ) toy-safety standards — dropped, twisted, pulled and checked for everything from lead to formaldehyde. The result? Nothing nasty detected, and they survived the twisting. Recommended for ages 3 and up.

Of course — add a free personal message at checkout.

We don't. However every crate arrives gift-ready in its own keepsake box — the crate is the wrapping.

Each crate is made from high-quality, sturdy cardboard — beautifully designed to protect your Anamalz and double as gift-ready packaging (the crate is the wrapping!). It's perfect for tucking your animals away between adventures, and fully recyclable when the day comes.

Every crate comes with an Authentic Anamalz Certificate — a keepsake that confirms your animals are genuine, handcrafted Anamalz and officially welcomes them into their new home.

The fun bit! Each crate comes with a link to a downloadable Adoption Certificate — print it out, name your new friends, and make it official.

We accept returns within 30 days of delivery, as long as your Anamalz are unused and in their original packaging. Changed your mind? Email us at info@anamalz.com to get started — you'll cover the return postage, and we'll refund you once it's back and checked over. If something arrived faulty or incorrect, that's on us: we'll cover the return shipping and sort a replacement. See our full returns policy for details.

Our lifetime guarantee covers manufacturing defects in materials or workmanship on Anamalz made from 2020 onward — even ones that show up through everyday play. It doesn't cover normal wear and tear, accidental damage or misuse. To claim, email info@anamalz.com with your proof of purchase, a short description and a photo, and we'll review it and arrange a replacement.

Wipe clean with a damp cloth. They survive most adventures unassisted.